As each item is made to order, usually it takes 3–7 days to fulfill. After which, it is shipped out. Shipping time depends on your location and where it is shipped from, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
  
  

[Covid-19 Advisory]

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

We work with first-rate, print-on-demand companies with facilities worldwide. This means that depending on where you are, your orders are printed, handmade, and shipped from the facility that can do it the most efficiently. Currently we have facilities located in the US, England, Latvia, and Mexico. When ordering multiple items, it is possible that items in your order will arrive separately.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@usagimie.com.

We ship internationally via DHL Express. As each item is made to order, usually it takes 3–7 days to fulfill. After which, it is shipped out. Shipping time depends on your location and where it is shipped from, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

If your package is returned to our warehouse please email us at info@usagimie.com with confirmation of your shipping address and order number so we may investigate. If the reason for return by carrier is “insufficient address” we will be able to reship but the customer is responsible for any additional shipping charges. Please be aware, due to the high rate of package theft, some packages may require a signature and you may be required to be home to accept the package. If your package is returned due to “no signature” we will be able to reship but the customer is responsible for any additional shipping charges. If it is deemed carrier error we will be able to reship without additional charges to the customer.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@usagimie.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@usagimie.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return for store credit or exchange it within 30 days of the date it was delivered. If more than 30 days have gone by since your purchase was delivered, we unfortunately cannot offer you a return or exchange. For items purchased between October-December as holiday presents, we do allow exchanges up until January 31st. Contact us at info@usagimie.com with the subject "Returns", the reason for your return, and order number.

Several types of goods are exempt from being returned/exchanged, and will be immediately sent back to you if returned:

• Socks
• Opened or used notepads / greeting cards / wrapping paper

Please review product description and size chart to ensure you purchase your desired item. If you have any questions about a product, or if something is wrong with your order, please contact us at info@usagimie.com.

International Customers
Unfortunately at this time, due to the customs information involved, we are only able to offer store credit and not exchanges. If you are an international customer and would like to return an item, please reach out to info@usagimie.com, and we will offer you further instruction from there.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• We will then provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email.
• If the store credit is approved, it will be automatically applied to the customer's account.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@usagimie.com within a week of receipt with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Items can be exchanged within 30 days of receipt. Please contact us with the reason for exchange and which item you would like at info@usagimie.com.

No returns or exchanges are available on final sale items.

The Usagi&Mie website and web store are offered to all users only upon acceptance of all Terms of Service and policies stated herein and elsewhere throughout this website via hyperlink. By accessing and/or ordering from the Usagi&Mie website, you engage in and agree to these terms and conditions. If you do not agree with them, you may not use and/or access this website. We reserve the right to refuse service to anyone for any reason at any time.

All deliveries, services and information provided shall be performed according to Usagi&Mie’s terms and conditions. Unless an authorized Usagi&Mie representative has explicitly agreed to the validity of the terms and conditions in writing, no provisions which conflict or deviate from our terms and conditions will be recognized or honored. 

The Usagi&Mie web store aims to provide high quality home goods items, accessories, and clothing to you, the consumer. Purchases made on this website are for the personal or gift use of the purchaser only. Re-sale, commercial purposes, or any other commercial benefit is prohibited. Additionally, no Usagi&Mie products may be used for any illegal or unauthorized purpose.

We reserve the right not to accept your order if we are unable to obtain authorization for your payment. We also reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We strive to keep your orders as well as payments as secure as we can, however, in the case of third party unauthorized access to any customer data, we will not be held responsible for any loss on your side.

All prices in the Usagi&Mie web shop are listed in US Dollars, unless adjusted through automatic geolocation. However, shipping costs are not included in the price, but calculated as an extra flat-rate charge upon checkout. All prices are subject to change at any time.

Please note that we have made every effort to render product information and colors accurately. However, due to the various displays and color capabilities of computer monitors, the color and/or representation might not be exactly the same as the actual item. We cannot be responsible for the color accuracy of your computer monitor.

All material, information, and images published on the Usagi&Mie website and Usagi&Mie web store are the property of Usagi&Mie.  Any use of such without the express written permission of an authorized Usagi&Mie representative is expressly and strictly forbidden.

 Furthermore, there is no warranty that your use of the Usagi&mie website will be free of errors or uninterrupted.

You agree that Usagi&Mie shall be held harmless and shall not be liable for any damage, loss or expense due in full or in part arising out of or resulting from using the Usagi&Mie website or purchasing from the Usagi&Mie web store. In no event shall Usagi&Mie be liable to you for any direct, indirect, incidental or consequential damages arising out of or in any way related to the Usagi&Mie website, web store, or the content found within.

These Terms of Service, in their entirety, shall be governed by the laws of New York, NY. If any questions, comments or praise should arise, please don’t hesitate to contact us at info@usagimie.com

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@usagimie.com

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify Payments, powered by Stripe, stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify's & Stripe's Terms of Service or Privacy Statement.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. If you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.